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Project Communication

Offshore Development Communication Plan defines the interaction between the ITISL Project team members and the Client team associated with the project.

This includes

  • List of the important contact ways and phone numbers of the various ITISL and client team members
  • The planned communication methods and techniques
  • In certain cases ITISL provides client with a dedicated VOIP account with limited no. of hrs. for calling up its Mumbai development center facility and managing communication
  • [The above varies depending on customer preference etc.]
  • The templates to be used for the planned communications

Typical Offshore Development Communication Plan


Type of Communication Schedule of Communication Typical Mode of Communication Who Initiates Comments
Client Status Meeting Weekly, Day and Time TBD Face to Face [Web Conference] ITISL Project Lead for Client Standard status meeting with predefined agenda.
Project Status Update Everyday during the onsite morning time Every Week on Monday morning describing the status of the previous week e-mail ITISL Project Lead for Client Describes the general progress of work on the project by ITISL Team. The update will include both onshore and offshore work.
Working Sessions As needed Internet Messenger Meeting / Teleconference with offshore in mornings. Lead Designers Should be conducted in the mornings if Offshore needs to be involved
Project Announcements As needed Internet Messenger Meeting / Teleconference with offshore in mornings. Client PM Used to inform development teams about general information on the project.
Project Issues As needed Internet Messenger Meeting / Teleconference with offshore in mornings. Client Team Used to record and track project issues on an ongoing basis.

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