Modules
ITISL Sales Force Automation is a power packed application, a robust and technology-centric solution, which can take care of the burgeoning and dynamic requirements of modern day's Sales and Marketing.
"Customer is the King." The modern day businesses fully endorse this view. The purpose of your company is to identify, attract, acquire, and retain valuable customers to sustain exponential growth. This is exactly what we intend to do - to help you get and keep profitable customers and win more business.
The Power to Win
ITISL Sales solution allows high control on the sales process to customize your requirement and brings precision to the art of selling. Our simple, powerful application, processes and tools help drive performance, especially when the sales cycle is complex and the marketplace is demanding.
- Sales Leaders can now trust. We understand their sense of urgency. We don?t disrupt their strategy; we give them a foundation to execute and drive results quickly.
- Sales Managers can now depend. We create for them common language and process centric solution to improve revenue predictability, collaboration and coaching.
- Salespeople can now look forward. We respect their natural ability and give them added information, capability and tools to replicate success and create wealth.
Creating tremendous Business Value
In today's market, to successfully protect and grow your business, you need to invest in day-to-day sales and seek new ways to win and keep your most valuable customers.
ITISL SFA business software solution continues with a new generation of application features, providing your company with unprecedented capabilities, increasing your bottom line.
Seamless integration of data and processes is key to operational excellence and ITISL SFA provides benefits of out-of-box solution and always allows flexibility of customization through its pre- configuration model.
With experience over the years and serveral implementations, ITISL Sales Force Automation solution has made all the above sophisticated functionality and automation abvailable without turnaround capital expenditure with an effective total cost of ownership (TCO) of comparable solutions. Bring us your most complicated sales procedures or toughest sales cycles. We'll gladly prove it!
3 Step Integration Plan
- Generate Qualified Leads and Increase Marketing ROI
- Increase Customer Interaction, Customer Share and Lifetime Values
- Increase Sales Win Rates and Grow Top Line Revenues
Marketing is focused on one, and only one thing - Increasing your Bottom Line! To make this happen, you have to build lasting and profitable customer relationships, which mean executing effective, timely marketing initiatives across all of your sales channels. This not only needs good human skills but also a technology-enabled best practice process that is as cost-effective as possible.
ITISL CRM Marketing Automation Software is well adapted to build and execute a sound strategy in managing existing customers and attracting new ones. It provides full-scale marketing campaign sophisticated tools designed to identify your most profitable customers and shorten your sales cycle.
More Business Opportunities
ITISL Marketing Automation solutions are engineered to put prospects into your sales pipeline, converting them to valuable clients, and putting money into your account, without taxing your kitty.
- Plan more proactively. We understand your need to transform customer information into clear, actionable knowledge. This is exactly what we do; enable you to respond quickly to the highly dynamic customer preferences and emerging market opportunities.
- Attract more customers. Are you one among the many who want to eliminate the traditional, wasteful marketing processes? We will help you do that and make marketing so effective that your prospects will whip out their money for enduring business deals with you.
Creating Colossal Market Share The world of marketing is ever changing. Businesses, across the verticals, face the problem of unremitting customer churn. Traditional data base marketing has been static; it often takes months to tabulate the results of a campaign, and key opportunities are often missed.
Lead Management System To become more efficient and competitive, this lead management module helps you with Creating, Tracking and Measuring lead generation activities seamlessly across multiple entities. Customized reports with graphical animation capabilities can lead another intutive strength to your best practices.
ITISL Marketing Automation makes it easy for your marketing team to take advantage of the customer data you already have. It is easier to join efforts with sales to judge the success of marketing efforts. ITISL MA works well for marketing because it works the way you work.
The Customer relationship Management revolves round three basic steps - Identifying, Learning about, and Serving the 'Customer'. In modern day business world, your ability to retain valuable customers is largely dependent on the quality of your services.
ITISL Customer Service software presents the industry with some of the most enticing opportunities for achieving breakthrough differentiation and competitive advantage. Our Customer service software is powerful enough to make a difference in your organization, yet simple to grasp and easy to use.
Cultivating unparalleled Customer Loyalty
ITISL Customer Service solutions uniquely empowers you to customize the advanced multi-channel service solutions to best suite your customer dynamics. Out best fit solutions are shaped to give user flexibility, keeping in mind the modalities of customer dynamics.
- Positive customer service experience. We understand your need and help you create and easily maintain a clear picture of your customers from first contact through to sales and post sales.
- Fast, flexible, and affordable. Are you one of those cutting-edge companies who want to take strategic actions to achieve service excellence, accurately forecast service demand and effectively plan service resources? We will help you achieve this.
You win customer loyalty by treating them right every time; you lose them by treating them poorly, just once.
Creating Sustainable Competitive Advantage
In today's hypercompetitive market, it is not enough to have the best product, services or rock bottom cost. To profitably survive and thrive, you have to deliver great customer experience, better than the best.
ITISL's next generation Customer Service provides you with unique features, empowering your frontline departments to address customer issues, to your customers' satisfaction. By immaculately integrating service and support capabilities, we ensure that your organization presents a seamless and pleasing view to your customers, while benefiting from it.
ITISL Customer Service Automation Modules
- Fully integrated Contact Center - This feature gives a complete list of customers available in the system. The user can search and select a customer based on customer ID, name, email, order ID.
- Complete Customer Interaction Management - ITISL enables you to build and maintain a complete up-to-date customer knowledge base. It auto updates the status of an interaction online and intimates the same to customer via email.
- Cross-channel customer contact histories - Our solutions gives you a single view of the customer across the channels, delivering instantly relevant, actionable information, thus improving first contact resolution rates.
- Email respond Management - The highly effective email respond feature speeds up your response times, greatly improving customer satisfaction.
- Complete workflow management - This feature creates auto activity based on the interaction made by the customer, assigns activity to specific user, tracks and updates activity status.
- Document and SLA management - It enables you to track post sale support, create specific documents and SLAs, severity levels and auto escalation.
Leads
- Leads in Pipeline
- Banner Leads
Accounts
- Sales Analysis by Account Type
- Sales Analysis by Product
- Sales Analysis by Domain / Vertical
- Sales Analysis by User
- Sales Analysis by Rating
- Sales Analysis by Lead Source
Contacts
- Contact Type Sales Analysis
- Department wise Sales Analysis
- Designation wise Sales Analysis
Activity
- Activity Chart
- Activity Details
Opportunity
- Won Opportunities
- Business in Pipeline
- Opportunity Life Cycle Through Rating
Product
- Product Performance Analysis
- User Product Performance
- Vertical Performance Analysis
Competitor
- Win or Lost Opportunity Accourding to Competitor
- Win or Loss Opportunity Counts according to Competitor
- Product Features and Amount Comparison Between User and Competitor
- Product Strengths and Weaknesses Comparison Between User and Competitor
Sales User
- Monthly wise Sales User Performance
- Periodic User Sales Performance Details
- User Performance Details Accourding to Planned Verses Achieved
- Planned verses achieved Sales Details Sccourding to User
India Map
- Region wise Target verses Actual Sales in India
Contact Center
- Status wise Interaction Types
- Status wise Query Types
- Status wise Information Types
- Status wise Requests Types
- Status wise Complaints Types
Bar Graph Pie Chart Line Graph Tabular Reports
Request Info
Testimonials
"ITISL is a company that delivers leading edge Marketing Automation solutions. The single most important reason why you should opt for ITISL Marketing solutions is that it works the way your business does, improving your market share."
Leading Pharmaceutical Company