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| Services / Remote Infrastructure Management (RIM/NOC) |
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ITISL IT Infrastructure Solution provide various Remote Infrastructure Management Services |
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24×7×365 Network Operating Center |
The network operations center (NOC) is the focal point for management and monitoring of the network 24×7×365. |
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With the assistance of cutting edge software, the NOC proactively ensures reliability of the network and reacts accordingly to unplanned events. The NOC is primarily responsible for problem resolution, and coordinates troubleshooting and escalations internally and with third parties. The NOC also participates in the change management process ensuring timely and accurate customer communication of scheduled maintenance events. |
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Wiith visibility into key metrics of mechanical, network, and system devices, there are several performance management systems in use by the NOC. |
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Facility Monitoring Applications – on screen view of data center mechanical systems. |
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Network Device Monitoring Applications – availability, health, and circuit utilization statistics of backbone, core and customer premise devices. |
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System Device Monitoring Applications – application-level resource utilization for specific operating systems, availability, health, and network interface utilization statistics of devices. |
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Trouble Ticketing – severity and priority tracking of all proactive and reactive incidents with daily, weekly, and monthly exception reporting. |
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IT Asset Management |
What We Do:
Our Data Security and Compliance Services, as well as our Data Center Hardware and Data Center Maintenance Services are geared towards both the users of business-computing hardware (desktops, laptops, related peripherals and servers) and the users of enterprise-class hardware (mainframes, midrange processors, large storage, controllers, etc.). |
Segments:
ITISL IT Infrastructure operates in three segments that clearly focus our services into easy-to-understand categories: |
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Data Security & Compliance |
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We provide data security and regulatory compliance services for IT assets ready for retirement. We offer a variety of solutions to companies whose business computing technologies (desktops, laptops, printers, and servers) have come to the end of their life cycle. These services include: |
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Data erasure to Department of Defense standards for hard drives |
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Regulatory compliance guidance for IT assets |
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Regulatory Hardware remarketing for IT assets with market value |
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Asset auditing/life cycle management which allows customers to minimize their overall IT expenditure and maximize their return on investment |
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Data Center Hardware |
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We are associated with sale of peripheral products, including tape and disk products and connectivity products to companies. |
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Data Center Maintenance |
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We provide hardware maintenance services for enterprise-class hardware and data center consulting to companies throughout India. |
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LAN Management |
Being an infrastructure company we identify, deploy, and manage networks for our clients; our team of engineers have complete knowledge of configuring structured networks on LAN, WAN and W-LAN. We have deployed LAN and WAN for our clients, providing them with the fastest and best connectivity between their offices within the country and abroad, using Managed and UN Managed Switches, Routes and lease lines. |
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Remote problem resolution |
We believe in providing prompt and valuable solutions to customers not only onsite but even through Remote Infrastructure Management. We manage Firewalls, Routers, Application, and Web servers 24×7×365; we provide proactive services to bring down customer problems to bare minimum. Our dedicated team of remote facility management solves problems even before customer realize it. |
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Patch Management |
Our patch management team always keeps an eye on every update/patch released by Microsoft or any Software service provider, analyzes, tests on virtual servers, and after applying successful test patches to servers/software, provides patch information news for organization and client reviews. |
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Security Management |
We provide solutions and make sure that we secure and protect it completely from external entities. We provide Firewall, Antivirus, Anti spyware and/or UTM solutions to secure your network from threats. Our team of security engineers provides you the most suitable, planned, and secured network as per your needs. We not only provide solutions but also ensure security for you. |
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Software License Management |
Being an IT asset management company, we provide best software licensing solutions to our clients. We identify the company processes and provide the best software solutions keeping in mind the company’s budget. We provide customized software solutions wherever box based solutions fail to suite specific needs. Our Software team has the best of exposure to various domains to provide customized software solutions. |
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Antivirus Management |
Antivirus plays a major role and falls as part of security management for lower, middle, and enterprise-network based companies. We provide antivirus solutions by appropriately identifying the need and nature of solution, which would best suit the customers and protect them from any virus, worm, or spyware infection, which may otherwise make your networks and systems vulnerable. Our team not only provides solutions but also regularly checks your network for any vulnerability and updates the Antivirus database. |
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